The Welcome Guide
Congratulations!
Your journey to low maintenance color that you love starts now!
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I understand investing in your hair and trusting a new hairstylist can be intimidating, so I appreciate you considering me to take care of you!
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Here you'll learn a little bit about your experience with me being a VIP Guest. If you have any questions, you can reach out to me using the contact info below.
Contact Me
Address
Location: The address for the salon is Salon Lofts 2465 Mandeville Ln, Suite 240 Alexandria, VA 22314.
Please plan an extra 15 minutes to your travel time so you are not rushed finding the location.
See the photo above so you can recognize the building. Take the elevator to the 3rd floor.
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Come Prepared
Dry, Clean Hair
Please come to your appointment with clean, dry hair - preferably with no products in it. If you really want to ensure optimal results, you can even just shampoo and not use conditioner.
Payment Methods
I accept all methods of payment besides check.
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My preferred methods are as follows:
Service/Product: Debit/Credit
Card or Cash
Gratuity: Cash
Inspiration Pictures
Come prepared with pictures of hair cuts/colors that you LOVE and ones that you DON'T. Don't judge or second guess yourself here. This is simply so I can get a really good idea of what your likes and dislikes are.
The Booking Process
Online Booking
You can find your online booking link in your client only portal.
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My books are open to schedule an appointment up to 8 weeks in advance. On the 1st of every month the following month will open up on my online booking site. (ex. on July 1st, availability for the entire month of August will open online.)
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You can find the link to your client only portal in the email that you received this digital packet from.
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There are 4 simple packages to choose from. If you're not sure which one to choose, check out the "guides" tab of your client only portal for a breakdown. If you need further assistance, please reach out by emailing me at JessicaLaurenBeauty@gmail.com
The Salon Policies
Social Media/Photo Consent
Jessica Lauren Studio participates in social media outlets such as Facebook, Instagram, YouTube, Google+, etc. Through these platforms before and after pictures, salon updates, new contests, promote products and services, and other fun and helpful information updates that may benefit my guests are shared. By signing below, you understand and consent to Jessica Lauren Studio using the photos and videos taken during the appointment for advertising purposes.
Service Adjustment + Retail Return Policies
We strive to offer our guests the highest level of satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I will attempt to correct the issue. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit towards services at Jessica Lauren Studio for 90 days from your initial purchase. Jessica Lauren Studio does not give refunds for hair services. Your color service is only guaranteed if you invest in the recommended shampoo and conditioner from Jessica Lauren Studio directly. If you do not invest in the recommended shampoo and conditioner, we will not perform any redo services complimentary. A redo service has a small fee of $30 per bowl of color needed to make the adjustments and does not include a blow dry. We would be happy to blow-dry the front pieces to ensure you are satisfied with the end result. No color service is guaranteed if you have any form of box color present in your hair.
Arbitration
If any dispute arises out of or related to a claimed breach of this AGREEMENT or any other disagreement related to SERVICES received, such dispute will be resolved by binding arbitration in the State of Virginia according to the rules of the American Arbitration Association. Each side shall bear its own costs and attorneys’ fees. The parties agree to waive their right to a jury trial. The parties both further agree that prior to arbitration, the parties both will make a good faith effort to resolve the dispute without the necessity of outside intervention. CLIENT further agrees that in order to be considered “a good faith effort,” CLIENT must give the COMPANY written notice of any dispute about costs, fees or SERVICES received within seven (7) days of the date CLIENT receives the SERVICE(S).
Appointment Cancellation Policy
CANCELLATION POLICY: In order to continue providing the best possible scheduling options to my guests, I require 72 hours' notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 72 hours notice, a 50% of appointment service total cancelled/rescheduled fee applies and will be due before a new appointment is scheduled. Any no-shows will be charged 100% of the appointment service total.
There will be a $15 late fee charge for every 15 minutes that you are late. If you are late and as a result we are unable to do one of the services that you were scheduled for, then there will be a 50% fee for each service that we were not able to do. If you are late and as a result we need to reschedule your appointment altogether then there will be a 50% of appointment service total fee. If you no-show then you will not be able to make another appointment and will not be allowed to return to the salon. If you cancel or reschedule your appointment three times within a 1 year time period then you will not be able to prebook your appointment in the salon or book your appointment online. If you cancel your appointment with less than 72 hours of notice 3 times then you will no longer be allowed to return to the salon as a client.
Salon Etiquette
Discriminatory/derogatory statements & actions are
prohibited in the salon and will not be tolerated. If any of your actions or statements are deemed inappropriate (at your stylist's discretion) then there's a possibility that the appointment will come to an end and you may not be able to return to the salon for future appointments.
Non-Disparagement
CLIENT will not at any time make any public statements, whether orally or in writing, that are intended to be derogatory or damaging to the COMPANY or any of its managers, members, employees, directors, partners, agents, or interest holders.
Warranty Disclaimer
Jessica Lauren Studio makes no warranties or representations to CLIENT with respect to any services provided by Jessica Lauren Studio. Nothing on Jessica Lauren Studio’s website or social media accounts including but not limited to past before and after photographs or testimonials should be construed as a warranty for future services. Jessica Lauren Studio disclaims all implied warranties to the furthest extent applicable under the law.
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By reading and agreeing to this statement I have read and understood all of Jessica Lauren's Policies found in the Digital Welcome Packet sent to my email and stated in this memo. I agree to have my payment info saved and stored securely.
​I understand that Jessica Lauren and I will have an in depth conversation speaking about all aspects of today's appointment, in which I agree to and acknowledge including price of service, and the expected physical and aesthetic results. I will sign these policies upon acceptance of my application to be a client of Jessica's as well as every appointment there on.
The Experience
Before The Door
You'll receive a text the day of your appointment with instructions of what to do when you get here. You'll be able to choose your drink, music, and essential oil of choice before walking into the salon.
Your Warm Welcome
I'll kindly introduce you to the space to make you feel comfortable, and walk you back to my suite to begin your service.
The Diagnosis
We'll have a thorough conversation about your hair to make sure we're both confident on how we should proceed with your service. You will feel listened to, excited, and taken care of as we explore solutions and plans to create your perfect low maintenance hair color.
The Works
I'll proceed with your color application. We'll keep you entertained - either with watching shows or movies on the salon ipad, music, podcasts, wifi, or fun conversation. It's completely up to you! Once you're done processing, we'll get you shampooed.
The Shampoo Experience
Every service package includes your choice of a relaxing scalp massage treatment, an aromatherapy hot towel, and eye mask. I'll dim the lights and stay silent so you can close your eyes and enjoy your "me time."
Your Education
Your Custom Cut And Style
I have the perfect plan to ensure you look amazing between visits.
I will intentionally educate you on how to maintain and style your hair at home in a way that fits your lifestyle. We accomplish this with recorded tutorials and proper product application.
Your Ongoing Support
We'll make a plan for when and what your next appointment will be, get you checked out, and send you off to go turn heads with your beautiful new hair color. After leaving your first appointment with me, you'll have access to FAQs and Tutorials that will keep you educated and confident in taking care of your hair. I will also be an available resource for you for more specific questions/support.
This Is Just The Beginning!
Make sure to look out for some emails over the next couple of days breaking down all that comes with being a VIP guest including your experience customization and more!
If you need any additional support, please feel free to reach out. In the meantime, start pinning your inspiration pictures.
I can't wait to meet you!
Much Love,
Jessica